First-time fix charges increased by 67%, and the engineers’ efficiency jumped by 20%. Meanwhile, the common time it took to resolve problems dropped by two hours, so staffing needs fell. Now Xerox is using AR to connect distant technical specialists immediately with customers. This has elevated by 76% the rate at which technical problems are resolved by customers without any on-site help, slicing journey prices for Xerox and minimizing downtime for customers. Perhaps not surprisingly, Xerox has seen its customer satisfaction rates rise to 95%. The logistics big DHL and a growing variety of different firms are utilizing AR to boost the effectivity and accuracy of the picking process.
